By CASEY HIBBARD Staff Reporter
On the heels of one major United States Postal Service (USPS) contract, LDI of Colorado Springs has just won a second contract to assist with the USPS’s upcoming national customer satisfaction survey.
The software consulting firm will develop software to gather the data from the USPS’s largest survey ever. Each month for two years, the USPS will randomly mail surveys to 600,000 business and residential locations nationwide.
Results from the approximately 2.8 million surveys expected to be returned will be processed at The Gallup Organization in Lincoln, Neb. by LDI’s software. Sent electronically to LDI’s office here, the data will then be validated, summarized and sent back to Gallup for the USPS’s use.
As negotiations continue between LDI and the USPS to determine the company’s share of the $16.8 million total project, LDI is mobilizing to have the software ready in one week.
LDI also recently won another contract to process surveys for the USPS’s “Celebrate the Century” project, whereby the public helps select stamp designs commemorating the past century. That project is 10 times larger than any LDI has handled previously and five times larger than any The Gallup Organization has ever processed. Revenues for the company for that project will be based on the number of surveys processed.
The 10-year-old company specializes in system integrations services involving the client server, Internet and multi-tier system architectures. LDI’s clients include City of Colorado Springs, Kaman Sciences, Optika Imaging Systems, and Ameritrade.